Company:- HCL Technologies Ltd
Website:- www.hcl.com
Eligibility:- B.Tech/BCA/B.Sc
Experience Freshers
Location:- AcrossIndida/Abroad
Job Role:- Trainee
Company Profile:-
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.
Job Description:
1. Ability to successfully provide hardware/software/network problemanalysis and resolution support over the phone.
2. Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
3. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
4. Should have understanding of IT Environment and ready to learn new processes and technologies.
5. Teamwork.
6. Knowledge of basic Networking and other technologies.
7. Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
8. Good to have basic understanding of Client Server Architecture, OS.
9. CCNA/MCP/MSCAPreferred
Candidate Profile:-
Soft Skills:-
1. Excellent communication and conversation skills (Verbal and Written).
2. Gooddocumentation skills.
3. Good working knowledge of MS OFFICE
4. Should have good customer handling skills
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