Company:- IGATE Corporation
Website:- www.igate.com
Eligibility:- BSc/BCA
Experience:- 0 - 1 yrs
Location:- Bangalore
Job Role:- Systems Associate - Service Desk
Company Profile:-
IGATE Corporation, headquartered in New Jersey, provides integrated technology and operations (ITOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 31,000 experts, IGATE's multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and
independent software vendors.
Job Description:
1. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
2. Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
3. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
4. Meet customer requirements through first contact resolution.
5. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
6. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
7. Listen attentively to customer needs and concerns; demonstrate empathy.
8. Confirm customer understanding of the solution and provide additional customer education as needed.
9. Prepare complete and accurate work and update customer file.
Desired Profile :
1. BSc/ BCA Graduate with Maximum 1 year of experience in an international call center
2. Should have excellent communication and English speaking skills
3. Knowledge of basic computer operations.
4. Courteous with strong customer service orientation.
5. Dependable with proficient attention to detail.
6. Good listening and responding skills.
7. Should be willing to take up challenges and go extra mile to perform work responsibilities
8. Should have great interpersonal skills and ability to perform under pressure
9. Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
10. Basic computing skills
11. Certifications like MCSE/CCNA /PMI/ITIL are preferred
12. Willing to work in a technical voice process inbound process, Call taking profile.
13. Willing to work in night shifts
14. Willing to sign 2yrs Service agreement ** Must have a Bachelors degree
15. Must have a stable career background
16. Excellent Communication Skill
17. Willing to work on night shifts
18. Ready for 2 yrs Service Agreement
19. Experience in Service Desk / Helpdesk / Technical Support, Voice Support.
Walk-in details :-
Walk-in on 9th , 10th , 11th July' 2014 @ IGATE, Bangalore between 3:30PM to 5:30PM.
Venue:-
IGATE, 158 - 162 & 165 - 170, EPIP Phase-2, Whitefield, Bangalore 560066
@refferal naukri.com
